
NSPA is Hiring
JOB TITLE: Regional Healthcare Coordination Center (RHCC) Manager
DEPARTMENT: NSPA
SUPERVISOR: Executive Director Of NSPA
The Near Southwest Preparedness Alliance (NSPA) exists to support the healthcare infrastructure
of Southwestern Virginia with disaster preparedness, response, recovery, and mitigation resources.
NSPA is led by a dynamic Board of Directors and capable, dedicated staff. NSPA is largely
made up of hospital and healthcare leaders who understand the importance of preparedness
efforts for their ability to care for patients and conduct business. The efforts of NSPA are
coordinated and funded through grants coordinated by the Virginia Department of Health (VDH)
and Virginia Hospital and Healthcare Association (VHHA).
GENERAL JOB DESCRIPTION
The RHCC Manager is responsible for the implementation and management of a regional
healthcare emergency response system. In collaboration with the NSPA Executive Director, and
stakeholders from jurisdictional Offices of Emergency Management, EMS, Fire, Hospitals,
Healthcare Entities, and other services and systems as identified, the RHCC Manager will
implement and manage the Regional Healthcare Coordination Center and various projects
designed to support an integrated healthcare emergency response system.
MAJOR DUTIES AND RESPONSIBILITIES
The RHCC Manager is responsible for the implementation and management of a regional
healthcare emergency response system. In collaboration with the NSPA Executive Director, and
stakeholders from jurisdictional Offices of Emergency Management, EMS, Fire, Hospitals,
Healthcare Entities, and other services and systems as identified, the RHCC Manager will
implement and manage the Regional Healthcare Coordination Center and various projects
designed to support an integrated healthcare emergency response system.
The RHCC Manager must deal effectively with government and hospital administrators, public
health officials, public safety officials, and other involved partners. He or she must be proficient
in oral and written communication skills and have computer skills with a working knowledge of
business applications and technology. Frequent travel within the NSPA region and travel outside
the region is required.
The RHCC Manager is subject to call back during emergency or crisis situations on a 24/7 basis,
however, a cadre of part-time Duty Officers are utilized that are on call for immediate response
and make the decision to notify the RHCC Manager and/or the Executive Director.
MINOR DUTIES AND RESPONSIBILITIES
Integrate the groups into a comprehensive Regional Healthcare Coordination Center
concept that unifies all facets of healthcare to enhance information sharing, coordinated
regional response to disasters and a sustainable and collaborative approach to regional
health and medical capabilities improvement.
- Support activation of RHCC during actual emergency events per regional plan and
assume duties as assigned within the Multi-Agency Coordination Center structure via
virtual or physical presence in the primary/secondary/mobile RHCC - Enhance the information-sharing processes and systems via a unified Regional
Healthcare Coordination Center - Produce, publish, and archive records for regional communications drills, monthly
compliance dashboards, vendor capabilities, and contacts, regional plans (including the
NSPA all-hazards plan), and site visits in accordance with VHHA/VDH/NSPA
priorities - Conduct site visits of member organizations to verify MOU compliance.
- Recruit, train, schedule, and provide general supervision of on-call Duty Officers,
inventory specialists, and other RHCC staff including the maintenance of a
comprehensive contact database - Technology Support
- Provide support to the region's communications, public relations, and internal operating
systems to include, but not limited to VHASS (membership and incident management),
WebEOC, Operative IQ inventory management system, the NSPA website, RIOS,
satellite internet systems/telephones, VOIP telephony software, regional radio systems,
WebEx, Revolabs wireless teleconference system, digital video recording, video
production/editing software/systems, etc. - Serve as a contact for community healthcare stakeholders and partners.
- Provide support for the development and presentation of various educational programs.
- Develop promotional/educational material in various formats (print, website, video,
social media, etc.) - Develop (for approval) press releases that highlight organizational work.
- Other duties as assigned.
QUALIFICATIONS FOR THE JOB
Education: Bachelor’s degree in public health, health care administration, nursing, emergency management, public administration, health care planning, or related field is preferred. An Associate’s degree with at least 2 years of experience and/or training in emergency/disaster planning is required.
Experience: Microsoft Office computer skills, telephone, and other general technical skills are preferred.
Strong interpersonal, public relations and project management skills are preferred.
Other: Knowledge of public radio systems and the use of such systems in an overall coordinated
response plan. Hospital based emergency management or a documented public safety
background with an emphasis on emergency management. Maintain a satisfactory driving
record that meets WVEMS Council auto insurance policies to drive and operate Council
vehicles.
KEY COMPETENCIES
Ability to coordinate and lead meetings with various healthcare and public safety groups.
Project management and the ability to manage projects on strict timelines.
Ability to perform as an instructor on various topics related to job duties.
PHYSICAL REQUIREMENTS
The ability to work in and outside with the primary role being in a traditional office.
The ability to travel throughout the designated region of NSPA using both personal and
employer-provided vehicles. Maintain a satisfactory driving record that meets WVEMS
Council auto insurance policies to drive and operate Council vehicles.
The ability to carry and lift a maximum of 50 lbs. on occasion.
Applicant must complete a pre-employment drug screening prior to employment.
APPLICATION INSTRUCTIONS
Submit a current resume and cover sheet detailing skills, training, salary requirements,
education and experience to Robert Hawkins (rhawkins@vaems.org).
The review of resume packets will begin May 5th, 2023.